SERVICE TERMS & CONDITIONS
Version 2.2 — Effective 10 May 2026
These terms apply to all invoices and subscriptions issued on or after 10 May 2026. Clients engaged prior to this date remain on the terms in effect at the time of their invoice unless both parties agree otherwise in writing.
1. HOW THESE TERMS WORK
These terms govern every invoice, subscription, and piece of work between Samson Redline Technologies Ltd ("we", "us") and the client named on the invoice or subscription ("you"). If we have signed a separate written project agreement, that agreement takes precedence over these terms for that specific project.
What this means: These are our standard ground rules. If we ever sign a dedicated project contract together, that contract wins where anything conflicts.
2. WHAT WE BUILD IS YOURS
Once you have paid in full for a deliverable, full ownership and copyright of that work transfers to you. You can do whatever you like with it - modify it, hand it to another developer, sell it, build on it. No permission needed from us. Continuing to pay is not required to keep what has already been built and paid for.
What this means: We build it, you own it. Once it is paid for, it is yours outright. Not just a licence to use it - you actually own it. If you ever cancel, everything built and paid for up to that point stays with you.
3. WHAT STAYS OURS
We retain ownership of all tools, frameworks, templates, methodologies, and general know-how used to produce your work. These existed before your project and we may use them again for other clients. We may also reuse patterns, approaches, and components developed during your project in work for other clients, provided your confidential information is never included.
What this means: Think of a builder constructing your house. The house is yours. The builder keeps his tools, his techniques, and his ability to build other houses. What he built for you is still entirely yours - he just has not forgotten how to build.
4. NO EXCLUSIVITY BY DEFAULT
Our service is non-exclusive. We may work with other clients, including in similar industries, unless a separate exclusivity agreement is in place. Exclusivity is available but requires a separate arrangement with separate terms and pricing.
What this means: We work with multiple clients. If you want us to work only for you, that is a different conversation with a different price.
5. SUBSCRIPTION, PAUSE & CANCELLATION
Our service runs on a rolling monthly basis. There is no minimum term and no long-term contract.
- Pause - you may pause your subscription at any time. Your remaining days in the billing cycle carry forward and resume when you unpause.
- Cancel - you may cancel at any time. Access continues until the end of the current paid period. No refund is issued for the portion already used.
- On cancellation - everything built and paid for up to that point remains yours.
What this means: No lock-in. Pay monthly, pause when you need to, cancel whenever you like. What has been built is always yours to keep.
6. WEEK-ONE GUARANTEE
If you are not satisfied with the work delivered in your first seven calendar days from the subscription start date, you may claim a partial refund of the first month's fee.
How to claim:
- Email us at hello@samsonredline.com before the end of day eight (midnight GMT/BST on day eight).
- Tell us what fell short. No formal process, no forms - just tell us.
- We will process a refund of 75% of the first month's fee within five working days. No argument, no escalation required.
Retention of 25%: The remaining 25% covers the scoping, onboarding, and environment setup time already spent before and during week one. This work has been delivered regardless of the outcome.
Scope of the guarantee: The guarantee applies once per client, to the first subscription period only. It does not apply to reservation fees, additional work invoiced separately, or any renewal or continuation beyond the first month.
What this means: Start confident. If the first week does not meet your expectations, email us before day eight and we will refund 75% within five working days. We keep 25% because the scoping and setup work has already been done.
7. SERVICE FEE & ADDITIONAL COSTS
The service fee covers our time and work. It does not include:
- Third-party hosting and infrastructure costs
- Software licences or subscriptions required by the build
- Any other direct out-of-pocket costs incurred on your behalf
Any such costs will be communicated and agreed in advance with a clear estimate. They are passed through to you at cost with no markup. Where possible, we will set these up in your name so you own and control them directly.
What this means: What you pay us is for the work we do. If your project needs paid tools or hosting, we will tell you what those cost before anything is committed and you will always agree to them first. No surprise bills, no margin on top.
8. ADDITIONAL WORK
Anything outside the agreed scope of a subscription or invoice requires a separate quote and invoice. We will always confirm scope in writing before starting additional work.
What this means: If you ask for something beyond what was agreed, we will tell you the cost before we do it. No surprises.
9. SHOWCASING WORK
We may reference you as a client and show work completed for you on our website, social channels, and in proposals, unless you ask us not to in writing.
When showcasing, we will always redact or anonymise client data, personal information, and confidential business information. Only the work itself - design, functionality, interface - will ever be shown. All showcasing is handled in line with our information security standards. Client data is treated as confidential by default.
What this means: We may show the work we did together as part of our portfolio. Your data and your customers' data will never appear. If you would rather we kept the work private, just let us know.
10. CONFIDENTIALITY
Both parties agree not to share the other's confidential information with third parties without prior written consent, unless required by law. This obligation continues for five years after the engagement ends.
What this means: We keep your business information private. We expect the same in return.
11. THIRD-PARTY COMPONENTS
Some work may incorporate open-source libraries, third-party software, or licensed fonts and assets. We do not assign rights we do not own. We will notify you in writing where third-party licences apply and what action, if any, you need to take.
What this means: If we use something in your build that has its own licence requirements, we will tell you clearly and make sure you know what to do about it.
12. PAYMENT
All invoices are due on the invoice date unless a different due date is stated on the face of the invoice. Disputed amounts must be raised in writing within five days. Prices are exclusive of applicable taxes.
What this means: Invoice is due when raised. If something looks wrong, tell us within 5 days.
13. LIABILITY
Our total liability for any claim arising from our work is limited to the fees paid in the six months preceding the event giving rise to the claim. We are not liable for indirect or consequential losses.
What this means: If something goes wrong, our liability is capped at what you have paid us in the past 6 months. We are not on the hook for knock-on losses.
14. FORCE MAJEURE
Neither party is liable for delays caused by events genuinely outside their reasonable control, provided the affected party notifies the other promptly and takes reasonable steps to resume.
What this means: If something completely outside either party's control causes a delay, neither of us is penalised for it, as long as we communicate promptly.
15. SEPARATE AGREEMENTS
If you require exclusivity, a bespoke development contract, custom IP arrangements, or any terms not covered here, that requires a separately signed agreement. Where a signed agreement exists, it governs and these terms step aside for that project.
What this means: For more complex or custom arrangements, we use a proper project contract. That document takes over from these standard terms.
16. GOVERNING LAW
These terms are governed by the laws of England and Wales.
17. UPDATES TO THESE TERMS
We may update these terms from time to time. The version in effect on your invoice or subscription start date governs that engagement. We will always publish the current version with a clear effective date.
By paying an invoice or starting a subscription, you confirm you have read and agree to these terms.
Samson Redline Technologies Ltd | hello@samsonredline.com